Send us a correction
One email address, and deliberately nothing else — no form, no box to type your symptoms into. Here is what we can usefully be told, what we cannot help with, and what happens to a message once it arrives.
The address
Write to [email protected].
That is the whole contact mechanism, and a form will not be added to it. A form on a page like this invites people to type the state of their own mouth into a box, and those words would then sit in a mailbox belonging to editors who are not clinicians and owe you no professional duty of confidence at all. Better not to be sent them.
For the same reason, please do not send photographs of your mouth, X-rays, or treatment records. We cannot read them, we are not qualified to read them, and we will delete them.
What we can help with
- A figure that looks wrong. Tell us which page and which number. Every price on this site names its schedule and effective date, so a correction is usually quick to check.
- A schedule that has been superseded. These documents are reissued, and the version we read on 24 September 2026 will not be the current one for ever. A link to the newer one is the single most useful thing anyone can send us.
- A quotation we have got wrong, or attributed to the wrong document.
- Something that reads as advice. If a sentence here sounds like it is telling you what treatment to have, that is a drafting failure and we want it pointed out.
- A broken link, a page that will not load, something unreadable on a phone.
What we cannot help with
- Anything about your own mouth. We cannot tell you which denture you need, whether a quote is fair for your case, whether a sore spot is serious, or what to do about pain. Nobody here has dental qualifications and nobody here has examined you.
- Recommending a dentist. This site names no practice, anywhere, and takes no money from any. That is a deliberate position, not an oversight.
- Anything urgent. Close this page instead and get help the same day if your face or neck is swollen, if mouth pain has arrived with a fever, if breathing or swallowing has become difficult, if bleeding will not stop, or if a sore patch has been there three weeks. In the United States: urgent care, the emergency department, or 911. In the United Kingdom: NHS 111, or 999.
What happens to what you send
We read it. We reply when there is something to say, usually within a week or two, and sometimes we fix something quietly and say so on the page instead.
The email address goes to an ordinary mailbox run by the editorial team. We do not add senders to any mailing list — there is no mailing list — we do not pass addresses to anybody, and we do not use them for anything except answering. What we keep, and for how long, is set out on the privacy page.